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Poll: What Case Management Tool Would Be a Good Replacement for RSA Archer?

July 11, 2018 | Ask-An-Expert | IT Service Management | By IANS Faculty, IANS Faculty

Despite its feature set, RSA Archer isn't the best tool for simple case management. In this Viewpoints report, several IANS Faculty offer their recommendations for replacements that make it easy to create metrics and run reports on case data.
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