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9 Options for Phone-Based Customer Authentication

December 5, 2017 | Authentication
By Rich Guida, IANS Faculty

With the Equifax breach, many organizations are rethinking their use of customer Social Security numbers as a means of authentication. In this Ask-an-Expert written response, IANS Faculty Rich Guida details nine different options for authenticating customers via the phone, but underscores that none are secure enough to be used in isolation.

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