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Managing Difficult Infosec Conversations

January 11, 2017 | Team Structure and Management
By David Kolb, IANS Faculty

Information security professionals sign up for some daunting challenges. Building a toolkit of “soft skills” alongside technical expertise can make the difference in meeting those challenges. In this report, IANS Faculty David Kolb offers strategies for managing difficult conversations, from crafting a well-prepared message to handling the response in an effective manner. 



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